Which is very disappointed! We need to use the bases this week and so we have to sand them by ourselves and we need to spend time and money for them! When this issue wasnt our fault! It was their fault! Is completely fair to me receive new bases properly sanded + store credit due to the inconvenience because it was their fault. I contacted the business via email, they asked me for pictures and I sent all pictures and they told me they would shipped 3 new bases properly sanded and I was okay but what I meant is I paid for a product that I did not receive properly sanded so is a bit dangerous as well and that isnt cheap! So I was hoping a better resolution from the business so they then offered me $60 store credit on my next purchase but what I understood is that they would still shipped the bases + $60 store credit which is fair to me due to the inconvenience! Now Im trying to reach them back and no response from the business. My husband told me that he could buy tools and everything to sand them by himself! That means EXTRA MONEY AND EXTRA WORK! Because they are very sharp but also we decided to contact the business due to the issue because is the responsibility of them to sand all of their products and make sure they are 100% safe for their customers. Date of transaction: February 20th, 2023 Issue: bad product received Purchase amount: $493.19 Bad Product received: (3) 18x18 slip fit bases I received these bases non sanded which is very dangerous at time of handle them! You can cut yourself with those bases because they are not sanded so they are very sharp on all the edges and on the hangers.
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